Who is Responsible for Return Postage

Who is Responsible for Return Postage

Item faulty or unusable, who should pay for the return postage, seller or customer? Most of you with an online business must have come across at this point.

We guarantee that all orders are tested well before shipment, especially for LCD and touch digitizers. Thankfully we have not got too many returns

However, we are out of control as long as parcel is with courier during the shipment. Usually I wonder who should take responsibility for postage for damaged or lost in the course of carriage?

Take today for example, I had a customer complained that his goods have been damaged in transit. Normally what I do is to send out a replacement with next order and tell him to keep the damaged goods to do with what they want or just give a refund. This is always welcomed by the customer and nobody has to pay return postage costs.

I am always trying to do what I can to keep the customer happy. But there are days when the customer threatens to dispute. I do not feel like being so nice.

We actually state the return policy on Trait-Tech. But sometimes it is a bit difficult to carry out. What do you usually do with complaints and returns?


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