What if we get unexpected broken goods

There is a letter from one customer:

“After a waiting period of days, I unpacked parcel with great joy, damaged goods disappointed me badly. Suddenly I was addlebrained. How could it be? what should I do? Questions kept me in a mess.

I contacted you guys, suggested by neighbor, dingdong the complaints for about 10munites, and asked unfriendly you advise that the item arrived damaged as soon as possible.

I have to say, your efficiency and attitude totally satisfied me. The damaged was resent as soon as you ascertained. We get our surprise within expected time in the end. SORRY (for earlier rude words, shyly) and THANKS for all.”

If you are one of trait “sufferer” like that, please report it to us within 7 working days, please kindly provide us with proof as below:

1, Photos of the front and back of the packaging box
2, Photo, video, screenshot, or description of the broken item
3, Photo, video, screenshot, or description of  broken area

If items in parcels are visibly damaged on arrival, please refuse to sign parcels, immediately make a complaint to your local Post/DHL/UPS after taking detailed pictures of parcels, show us photos and let us know the case no. which you get from your local transportation corporation. Once received back into our warehouse, we’ll issue a replacement or full refund to you via your original payment method.

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