How To provide documents and Why needed when pay via VISA with different countries location.

Some customers will feel strange and uncomfortable about being asked for documents of VISA when pay with it.

When do I have to provide the documents:
Customers who pay via VISA with different countries.(Location country and Payment country). For example,

The issuing bank of the card is in USA, but the billing address of the transaction is in Thailand.

If  the country of billing address is the same with that of the issuing bank, and the transaction amount is less than 200usd,  nothing needed. Your order will be in process in 24 hours.

Why:
To confirm the authenticity of this transaction and ensure the deal is safe for you.

What kinds of documents needed:
1. the scan of handwritten letter of authorization with signature “My full name is XXXX. The purchase on the order TXXXXX, XXXUSD dollars, Transaction Date xxxxx from my Visa card XXXXX is authorized.
2, The scanning copy of your passport. (the page with your name and photo on it)
3, The scanning copy of the Visa card (front and back) or bill with billing address
Your information will be kept confidential and will never be leaked out.

For example: http://support.trait-tech.com/kb/faq.php?id=83#tips02

Another solution:
Indeed, Some of customers will think that it is a bit burdensome.
There is another way—-Pay via another way. Sure that we will refund VISA payment back first and then customers pay via another way they need.
These are our payment method:TT/WU/MoneyGram

Thank you for your kind support in advance.

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Still troubled by refund problems for unavailable products? In-Store Credit helps you out.

There are thousands of kinds of products on our website, and we keep adding new products on it every day. However,  we both in the instantaneously variable market competition, sometimes we can not catch up with the step of market.  So there are a few products maybe not available and the money need to be refunded.

In-Store Credit could helps you out from the refund problems.  Especially for drop shippers. In this way, you will save much payment commission. Let me show you how it works:

1>  Tell the salesgirl to refund the money to your in-store credit in Trait if products in your order are unavailable.

2>  When you place a new order on trait-tech.com, there will show your balance on the check out page. Just enter the amount you want to use, then you could checkout directly. In this way, you could save the payment commission.

1 in store credit

3>  Say if you have only $5 balance, but the whole order value is $10. And you still could use your balance, just choose the payment method you like,  then check out directly.

4> If you only have to pay $5 for your order, but you enter $6 in the balance blank and click the checkout button. Do not worry, our system only deduct $5 from your in-store credit. And you could view all  your transaction details at the In-Store Credit attribute.

as

 

5>  How can I withdraw my balance?

Click “Withdraw” — Enter the withdrawal amount — Leave us a message(your paypal account or your visa card number…) — Submit

Then we will refund your balance to your account.

withdraw

12

 

If there is any questions you meet when using this function, please contact us. We are glad to help you out.

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